TERMS & CONDITIONS
Effective November 1, 2017
Hubert Inc. strives to provide you with the most accurate, up-to-date price, description and product information. However, we reserve the right to make adjustments or corrections due to errors, changing market conditions, product discontinuations, typographical or photographic errors in advertisements or product descriptions. In the event a product is listed at an incorrect price due to error in pricing information received from our suppliers or typographical error, we shall have the right to refuse / cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed or credit card charged. If your credit card has already been charged for the purchase and we cancel your order, we shall immediately issue a credit to your credit card account or send you a check for the amount paid.
Policies, item availability, and prices are subject to change without notice, specially due to the fluctuation in the price of materials and market conditions. All prices displayed on the Site are in United States dollars.
The actual colors of products may differ from the pictures. We try to accurately display them correctly according to our monitors and calibration. What you see will depend on your monitor.
Hubert Inc. will retain title to the products until payment is fully received. Our Guarantee against defects may vary or even become null or voided for purchases made overseas or being shipped overseas. We shall have no liability to you or any third party for damages caused to your products being shipped. All merchandise shall be shipped, insured, either going nationally or internationally, from or to HUBERT INC.
Every item is subjected to no availability for either small and large orders. Orders must be placed online, by phone, fax, e-mail or post mail. All prices are list prices. There is no minimum order or quantity required unless specified. Prices, description, discounts or any other information are subject to change without notice at anytime.
30 DAYS SATISFACTION GUARANTEE
STOCK PURCHASES GUARANTEE
Customer’s satisfaction is our main goal. When you purchase from HUBERTGEM.COM, we guarantee that you will receive an original Hubert Jewel manufactured with the highest quality standards, along with a 30 day satisfaction guarantee.†
We understand the importance of seeing and feeling the jewelry before making a commitment. If you are not satisfied with your purchase, just request a return within 30 days.
Most of our jewelry is manufactured in our studios in Los Angeles. All jewelry is manufactured using the highest quality platinum, gold, alloy and other metals, along with gemstones and/or diamonds above industry’s standards. Hubert’s jewelry is not mass produced, and most of them are unique and one-of-a-kind pieces, which requires special and individual attention to every single piece.
CUSTOM ORDERS, CUSTOM JEWELRY AND REPAIRS GUARANTEE
For CUSTOM ORDERS, CUSTOM JEWELRY and REPAIRS, within 30 days of purchase or repair, if you’re dissatisfied with your piece, we will remake or rework the piece at no cost to you if we are at fault and didn’t follow the written instruction of your order, we’ll continue work until the piece is as you ordered it. However, we reserve the right to cancel any custom order, jewelry or repair order due to abuse or unreasonable demands by the customer.
Due to the intensive labor involved, no refunds will usually be issued for any custom jewelry or custom order. In the case that HUBERT INC. needs to cancel your order, we will/may issue a store credit toward any jewelry product of equal or greater value. If the value of your new purchase is greater than the offered credit, you will be responsible for covering the difference.
† Unless the item is marked as Final Sale or Non-refundable.
† FINAL SALES are final and not refundable. † FINAL SALES are not part of our 30 Days Satisfaction Guarantee
RETURN OF MERCHANDISE
Once your order is shipped, if it is refused or returned without prior consent from HUBERT INC., the items are subject to non-refundable charges. Every return must be made with prior and written authorization. ALL returns must be made with approved authorization only
All returned or refused merchandise are subjected to non-refundable shipping charges.
Any claim should be made upon receipt merchandise. No returns allowed after 30 days of the purchase and the item(s) must be shipped back in its original condition and in the original packaging with full value insurance, otherwise returns may not be accepted and/or restocking fees accessed.
If we have made a mistake, we will also credit you the shipping and handling charges. However, if no mistake was made by our part and you simply wish to return your order, shipping and handling charges are non-refundable
CANCELLING OR MODIFYING PLACED ORDERS
Placed orders, if not shipped, may be canceled or modified, unless it is a custom or special order. Orders shipped and canceled are subject of non-refundable shipping and handling charges.
Uncollected checks are subjected to $35.00 for bank charges plus late fee charges. Fraudulent orders will be prosecuted. (Our secure server keep records of your connection if you are placing an order online)
The Site as a whole, all its pictures, designs, materials, etc., are copyrights or trademarks of HUBERT INC. or its subsidiaries and affiliates.
This Site may include links to other Internet sites maintained by third parties are provided to you solely as a convenience and does not imply endorsement by HUBERT INC. You access Linked Sites at your own risk and by accessing them you will leave HUBERTGEM.COM Site.
Comments and feedback regarding our Site, products and our services we welcomed. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to HUBERT INC. are not confidential and will become and remain HUBERT INC.’s property without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
Unauthorized use of the Contents of this Site is expressly prohibited by law, and may result in severe civil and criminal penalties.
DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY
You agree to indemnify and hold HUBERT INC., its affiliates and their respective parents, subsidiaries officers, directors, employees, agents and representatives harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising in any way out of: (a) your participation in the Site, (b) any violation of this Terms and Conditions by you, (c) the violation, infringement or misappropriation by you, or another using your account, of any intellectual property or other right of any person or entity, including, but not limited to, trademark, copyright, right of publicity and right of privacy, or (d) any pornographic, hate-related, threatening, libelous, obscene, harassing or otherwise objectionable or offensive material contained in any of your postings or other communications.
If you believe that your work has been used in a way that constitutes copyright infringement, we request that you please provide our office with a written notification that your copyrighted material has been infringed, along with the following information:
– Description of the copyrighted work that you claim has been infringed upon; – Description of where the material that you claim is infringing is located on the site; – Electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; – Address, telephone number, and e-mail address; – Statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
If the order is not placed through this website, or from outside the United States, other terms and conditions shall be applied. Fax your request to our customer service.
Should you have any questions concerning this agreement, or if you desire to contact us for any reason, please contact our Customer Service:
606 South Olive Street Suite 1110
Los Angeles, CA 90014
Fax: (213) 627-0659